Shipping Policy

Last Updated: June 2026

Shipping Overview

At The Distro, we strive to process and ship orders as efficiently as possible. This Shipping Policy explains our shipping procedures, estimated delivery expectations, customer responsibilities, and limitations relating to the shipment and delivery of orders.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed after payment has been successfully received and approved.

Processing times may vary due to factors including, but not limited to:

• Product availability
• Order volume
• Payment verification
• Inventory management procedures
• Weekends and holidays
• Operational or logistical circumstances beyond our control

An order is considered shipped only after a shipping confirmation or tracking information has been provided.

The Distro reserves the right to delay, hold, review, refuse, or cancel any order if additional verification is required.

Estimated Delivery Times

Delivery estimates displayed on our website or during checkout are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary based on factors such as:

• Delivery destination
• Carrier performance
• Weather conditions
• Peak shipping periods
• Public holidays
• Transportation disruptions
• Customs, regulatory, or carrier delays

Once an order has been transferred to the shipping carrier, The Distro is not responsible for delays caused by the carrier or circumstances outside of our control.

Shipping Availability

We ship to locations where our products may legally be delivered.

The Distro reserves the right to limit, refuse, or cancel shipments to certain regions, addresses, or customers at our sole discretion.

Customers are responsible for ensuring that products ordered comply with all applicable local laws, regulations, and restrictions in their jurisdiction.

Customer Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

The Distro is not responsible for delays, delivery failures, returned shipments, or lost packages resulting from:

• Incorrect shipping addresses
• Missing address details
• Incorrect recipient information
• Customer data-entry errors
• Address changes requested after order processing has begun

If a shipment is returned due to inaccurate information provided by the customer, additional shipping charges may apply before the order can be reshipped.

Tracking Information

Tracking information is generally provided once an order has been fulfilled and handed over to the shipping carrier.

Tracking updates are managed by the carrier and may not update immediately. Delays or gaps in tracking information do not necessarily indicate a shipping issue.

The Distro is not responsible for carrier tracking errors, delayed scans, or interruptions in tracking services.

Lost Shipments

If you believe your package has been lost during transit, please contact us at [email protected] as soon as possible.

We may work with the shipping carrier to investigate the shipment before determining whether a replacement, store credit, or other resolution may be available.

All claims are subject to review and verification.

Delivered Orders

Once a carrier marks a package as delivered, responsibility for the shipment generally transfers to the recipient, unless otherwise required by law.

If your tracking information shows a successful delivery but you cannot locate your package, we recommend:

• Confirming the shipping address provided at checkout
• Checking with household members
• Contacting neighbors or building management
• Reviewing any delivery photos or delivery notices
• Contacting the shipping carrier directly

The Distro is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after delivery has been confirmed by the carrier, except where required by applicable law.

Damaged Deliveries

If your order arrives damaged, please contact us promptly after receiving the shipment.

To help us evaluate your claim, we may request:

• Your order number
• Photos of the shipping packaging
• Photos of the damaged item(s)
• A description of the damage
• Any additional supporting information

Any resolution will be determined after review of the submitted information.

Missing Items

If you believe an item is missing from your order, please notify us within a reasonable time after delivery.

We may review:

• Fulfillment records
• Package weights
• Shipping documentation
• Carrier information
• Photographic or other supporting evidence

Claims that cannot be reasonably verified may be declined.

Returned Shipments

Orders returned to The Distro due to:

• Incorrect address information
• Refused deliveries
• Unclaimed packages
• Delivery issues caused by customer actions

may be eligible for reshipment once any applicable shipping fees have been paid.

Original shipping charges are generally non-refundable unless required by law.

Order Modifications

Requests to change shipping details after an order has been placed cannot be guaranteed.

Once an order has entered processing or fulfillment, we may be unable to make changes to:

• Shipping addresses
• Delivery methods
• Shipping upgrades
• Other order details

Customers should carefully review all information before submitting an order.

Risk of Loss

Unless otherwise required by applicable law, ownership and risk of loss transfer to the customer when the order is delivered to the shipping carrier.

The Distro is not responsible for carrier handling issues, transportation delays, or interruptions occurring after the shipment has been accepted by the carrier.

Force Majeure

The Distro shall not be liable for shipping delays, interruptions, or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Fires
• Labor disputes
• Transportation interruptions
• Supply chain disruptions
• Government actions
• Public health emergencies
• Utility failures
• Carrier service disruptions

Delivery estimates may be impacted by such events without liability to The Distro.

Limitation of Liability

To the fullest extent permitted by applicable law, The Distro shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from shipping delays, delivery issues, carrier performance, or inability to use a product due to shipment-related matters.

Any liability relating to a shipment or order shall be limited to the amount paid for the affected product(s), unless otherwise required by law.

Policy Changes

The Distro reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective upon posting to our website unless otherwise required by applicable law.

Contact Us

If you have questions regarding this Shipping Policy, please contact:

The Distro
Email: [email protected]