FAQ

Got Questions? We've Got Answers!

How do I place an order?

You can place an order by text, call or through our website.

Don’t forget to use this code for 15% off
Code: high15

How to order:

Register an account and become a member and get special offers and discounts.
Select your products and fill your cart up with high-quality cannabis and top brand name products.
Review your order in your cart (top right) and select “checkout”.

Do you deliver to my area?

Yes we deliver anywhere in the USA as long as you have a valid shipping address.

Is there a minimum order amount?

The minimum order is $69.00 (excludes shipping)

Can I cancel or edit my order after it has been placed?

Yes, you can change or cancel your order as long as it hasn’t been shipped yet. Simply reach out to our support team, and we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept debit and credit card payments, as well as Zelle. All transactions are secure and hassle-free.

Do you accept credit/debit cards?

Yes, we accept Visa and Mastercard for payments, and we also offer Zelle as a payment option.

Can I pay with cryptocurrency?

At this time, we do not accept cryptocurrency as a payment method.

Why was my payment declined?

If your payment was declined, please check the following:

Ensure you are using a supported payment method (Credit card or Zelle).
Verify that your account has sufficient funds.
If paying with a card through Credit Card, check that your card details are entered correctly and that your bank allows online transactions.
If using Zelle, confirm that your payment was sent to the correct recipient.

Do you charge sales tax?

No, we do not charge sales tax on any of our products.

Where do we ship from?

We ship from El Monte, California.

Which courier services do we use?

We ship orders via USPS, FedEx, or UPS, depending on the destination and shipping method selected.

What shipping methods are available?

We offer a variety of shipping options, including two-day express shipping. No signature is required upon delivery.

Do we deliver to PO boxes?

Yes, we can deliver to PO boxes for small packages. Larger packages must be sent to a physical address.

What are the shipping costs?

Shipping costs vary based on weight, package size, and the selected shipping service (overnight, two-day, or ground). For exact pricing, please check during checkout or contact our support team for more details. We also offer free shipping on all orders over $99

Can I track my order?

Yes! Once your tracking number is available, it will be sent to you via email.

I didn’t receive my tracking number—what should I do?

If you haven’t received your tracking number, please reach out to our support team, and we will follow up on your order.

What if my order hasn’t arrived yet?

If your order is delayed, we recommend contacting the assigned courier directly for the most accurate updates. You can also reach out to our support team, and we’ll assist in following up on your behalf.

What if my package is marked as delivered but I haven’t received it?

If your package is marked as delivered but hasn’t arrived, please contact the assigned courier immediately for an investigation. You can also reach out to our support team, and we’ll help follow up.

Do you use discreet packaging?

Yes, all orders are shipped in discreet, unmarked packaging to ensure privacy.

Do you have any current discounts or promo codes?

We offer 15% off your first order using code: HIGH15.

10% off your second order using code: SECONDS

Do you offer a discount for first-time customers?

Yes, 15% off your first order using code: HIGH15

Do you have a loyalty or rewards program?

Yes we offer 1 point for every $1 spent.

Every 33 points = $1.00 store credit

Example: If you spend $99, you receive: 99 points.

99 points will earn you $3.00 (33 points x 3) off your next order.

How do I redeem my loyalty points?

You simply click “apply points” on the checkout page. (Make sure your logged in)

Do you accept returns or exchanges?

All sales are final. We do not accept returns or exchanges.

What if there is an issue with my order?

If you experience any issues with your order, please email us or reach out via live chat as soon as possible. Our team will work with you to find the best solution.

Do I need an account to order?

We encourage you to create an account before ordering, as this helps us keep track of your purchases and allows you to earn rewards points for future discounts.

How do I create an account?

To create an account, click “Login” in the upper right menu, then select “Sign Up for Free” on the pop-up window. Enter your details, and you’re all set to start shopping.

How do I reset my password?

If you forgot your password, click “Forgot Password” on the login page and follow the instructions to reset it via email.

How do I change my email or phone number?

Log in to your account, then go to My Account > Addresses. Click the pencil icon to edit your information. If you need further assistance, feel free to contact our support team.

Can I delete my account?

Yes, if you wish to delete your account, please contact our support team, and we will process your request.

Do I need to show ID to order?

Yes, you may be required to provide a valid government-issued ID to verify your age before purchasing.

What is the legal age to buy cannabis from your store?

The legal age to purchase cannabis varies by state, but in most places, you must be 21 or older. Please check your local laws before ordering.

Do you follow U.S. health regulations?

We comply with all applicable laws and industry standards regarding the sale of cannabis products.

Can I travel with your cannabis products?

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