Refund and Returns Policy

1. Overview
At The Distro, we strive to provide high-quality cannabis products and excellent customer service. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges. However, if you receive a defective or incorrect item, we will work with you to resolve the issue.

2. Refund Eligibility
Refunds may be considered under the following conditions:

• You received an incorrect item in your order.
• The product arrived damaged or defective.
• Your order was not delivered due to an issue on our end.

To request a refund, you must contact us within 48 hours of receiving your order.

3. How to Request a Refund
If you meet the refund eligibility criteria, please follow these steps:

• Email us at [email protected] with your order number and a detailed description of the issue.
• Provide clear photos of the damaged, defective, or incorrect product.
• Allow our team up to 3 business days to review your request and provide a resolution.

4. Refund Processing
If your refund request is approved:

• Refunds will be issued to the original payment method within 5-7 business days.
• We do not refund shipping fees unless the issue was due to our error.

5. Non-Refundable Situations
Refunds will not be issued for the following reasons:

• You changed your mind after purchase.
• You consumed or opened the product.
• Orders returned to us due to an incorrect address provided by the customer.

6. Exchanges
We do not offer exchanges. If you receive an incorrect or defective product, we will issue a refund or store credit as applicable.

7. Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “Delivered” by the carrier. If you believe your package was stolen, please contact the carrier to file a claim.

8. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on our website with the updated effective date.

9. Contact Us
For any questions regarding our Refunds and Returns Policy, please contact us at:
[email protected]